Reservations Policy

CANCELLATIONS:

Cancellations for all reservations (excluding proms or weddings) must be done only by logging into your account and selecting to cancel the reservation.  If the cancellation is allowed and within the permitted time frame, your cancellation will be processed immediately and you will be notified with the cancellation charges if applicable.  The system will generate a cancellation confirmation for your records.

We do not take responsibility for cancellation fees resulting from mistakes such as: weather, family emergencies, double booking, wrong dates, or other wrong information.

Only when a reservation is made, then cancelled within a 30 minute time frame it will not be charged any fee.

No refunds of any kind on any cancellation charges (if applicable) with no exceptions.

SEDAN CAR CANCELLATIONS:

For each reservation including roundtrips, it must be cancelled separately.  For instance, if you have a pick up and return reservation, you must cancel the pick up separately from the return reservation.

 A cancellation fee in full (100%) charge will be made if it is cancelled within 24 hours of scheduled pickup time.  If you cancel within 48 hours of the service there will be a 30% cancellation charge. In order to cancel without any cancellation charges, you will need to cancel more than 48 hours from the reservation time.

LIMOUSINE CANCELLATIONS: 

There is a 30% non refundable charge for any limousine reservation.

Proms and weddings are subject to full 100% charge as they are not able to be cancelled at any time for any reason.

If you wish to cancel you have up to 2 weeks (14 days) to cancel a reservation for only 70% as the 30% is a non-refundable deposit when the reservation is made.

PROM PACKAGE / WEDDING PACKAGE:

Packages are all 100% non refundable from booking time, weather or not the serviced is used.

HOURLY RATES:

Will be billed from the time the car leaves garage in downtown Boston and will end when the car arrives back at our garage facility in downtown Boston.

WAITING TIME (POINT TO POINT):

Waiting time begins 15 minutes after scheduled pick up time.

Charges for the waiting time apply according to hourly rates, depending on the vehicle hourly rate, with half an hour increments.

Reservation must have proper flight information such as, time, date, flight numbers, and name of flight airlines otherwise you will be charged in full.

Train schedules cannot be electronically monitored, therefore the waiting time will start 15 minutes after reserved pickup time.

SURCHARGES:

There will be a $20.00 fee that will apply for any service scheduled before 6am or after 12 midnight.

All out of pocket charges such as, 2 way tolls, parking and airport fees will be billed.

Extra stops are charged as $20 each (point to point)

All base prices exclude 20% service fee.

There is a $25 fee for Easter Sunday, Memorial day, Independence day, Labor day. There is a $35 fee for Thanksgiving, Christmas, Christmas Eve, New Years Eve and New Years day.

NO SHOW:

Driver will wait 30 minutes beyond scheduled pickup time.  After 30 min., if driver hasn’t made contact with passenger, our office will attempt contact. If no contact has been made, or passenger can’t meet pickup time, passenger will be considered a no show and will be billed full price of the trip including 20% service fee and waiting time.

RESERVE THE RIGHT:

We Reserve the right to cancel any service without refund if driver, or operator, feels renter is putting operator in danger, or is in possession of any illegal substance without exception.

We cannot be responsible for any items left in vehicles.

SEAT BELT:

Mass state law requires all passengers in vehicles shall use a seatbelt. Mass state law also requires children under 40lbs be in a child seat. Furnishing the child seat, and buckling the seat is the responsibility of the parent or guardian accompanying the child.

PAYMENT:

Cash and all major credit cards are accepted.